Analysing the level of accessibility of digital financial services in the banking sector of Kazakhstan and among EAEU countries
https://doi.org/10.47649/vau.25.v76.i1.24
Abstract
Analysing the level of accessibility of digital financial services in the banking sector of Kazakhstan among the EAEU countries against the background of the process of digital transformation of the financial sector is an important aspect for understanding the current situation and development prospects in this area. Today, financial technologies are becoming more and more important for the banking sector of Kazakhstan. Most Kazakhstani banks are already actively implementing new technologies such as mobile applications, online payments, blockchain and other innovations to improve the quality of customer service and optimise their business processes.
The purpose of the article is to study the current trends and prospects for the development of financial technologies in the banking sector of Kazakhstan among the EAEU countries. Research methods: analysis and synthesis, statistical, tabular, graphical display. The subject of the study is the impact of modern financial technologies in the EAEU countries. The results of the study: the level of availability of digital financial services in the EAEU countries, in particular in the Republic of Kazakhstan, was analysed; the optimal directions for the development of fintech services in the banking sector of the Republic of Kazakhstan were formed. In general, modern financial technologies play an increasing role in the development of the banking sector in Kazakhstan and other EAEU countries. They help banks to become more competitive, improve customer service and optimise their business processes. In the future, we can expect even more rapid development of technologies and innovations in the banking sector of the EAEU countries.
About the Authors
Zh. D. DauletkhanovaKazakhstan
Zhanar Dauletkhanova – corresponding author, Doctor of Finance, senior lecturer «Turan-Astana» University; chief expert Non-profit institution «Independent Kazakhstan Center of Accreditation».
Astana
L. Kh. Khuanysh
Kazakhstan
Lena Khuanysh - DBA, Acting Associate Professor of the Department of Management, Esil University.
Astana
A. A. Yerniyazova
Kazakhstan
Aliya Yerniyazova - PhD in Economics, Senior Lecturer, NAO "West Kazakhstan University named after M. Utemisov".
Uralsk
G. Zh. Esenova
Kazakhstan
Gulmira Esenova - Candidate of Economic Sciences, Associate Professor, Centre of Pedagogical Excellence of the autonomous educational organisation «Nazarbayev Intellectual Schools.
Astana
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Review
For citations:
Dauletkhanova Zh.D., Khuanysh L.Kh., Yerniyazova A.A., Esenova G.Zh. Analysing the level of accessibility of digital financial services in the banking sector of Kazakhstan and among EAEU countries. Bulletin of the Khalel Dosmukhamedov Atyrau University. 2025;76(1):287-299. (In Kazakh) https://doi.org/10.47649/vau.25.v76.i1.24